WARRANTY POLICY

Warranty Policy

Regular Warranty

T3H Industry Equipment Co. warrants to the customers that product we are distributing will be free from defects in material for a period of one (1) years after delivery.

Batteries or products with integrated batteries are covered under warranty for a six (6) months period.

Out of Warranty

Customer shall ship defective products freight prepaid to T3H Industry Equipment Co.. T3H Industry Equipment Co. shall ship repaired products freight collect to the customer. If the customer has a pending delivery, the repaired products shall be shipped together with the customer's order. Otherwise, it will be shipped separately.

Customer shall be responsible to advise its customers/ end users regarding the interoperability/compatibility, supported by T3H Industry Equipment Co. before installation and shall contact T3H Industry Equipment Co. sales representative if any assistance is needed.

Warranty Exclusions

T3H Industry Equipment Co. reserves the right to do external inspection of products returned from its customers in order to determine the cause of the problem. This warranty does not cover product problems related to the following:

  • Products found to be defective after the warranty period has expired.
  • Removed warranty seals or serial number stickers which void our warranty.
  • Product repaired, dismantled, or altered by unauthorized technical personnel.
  • Products damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.
  • Products damaged during shipping due to insufficient or improper packaging from customer to end-user(s).
  • Products modified in any way NOT described explicitly in the corresponding product's user manuals.
  • Damage caused by normal wear of parts, scratches, surface rust or deterioration, improper use, improper storage, improper testing, negligent use of improper voltage or current, accidental damage, abnormal or unusual use, use of unauthorized accessories or modules, use contrary to the operating instructions, improper operating temperature/environment.

Questions

Contact us if you have any questions about this Warranty Policy, you can contact us: