Return Policy

All returns must be authorized within 15 days of receipt of shipment. A 20% restocking fee will be assessed on returns.

Please contact T3H Industry Equipment Co. via email (info@T3Hie.com.vn) or our hotline (+84) 903 060 060  to get a return authorization BEFORE you send back the items. Authorized returns MUST be shipped within 07 days from return approval date to our shipping address. Unauthorized returns will be refused. Any items that are used or improperly handled, or damaged due to improper care will not be eligible to be returned.

Product Claims

YOU MUST INSPECT OUTSIDE CARTONS BEFORE SIGNING A DELIVERY RECEIPT OR BILL OF LADING. If there is any visible damage to the outside of boxes, please do the following:

1. Open box and inspect product for any damage, dents or breakage (if product is damaged, taking photos will help expedite filing claim process with the Carrier).

2. Then, mark the Delivery Receipt or Bill of Lading as “Damaged Goods” before signing and accepting shipment.

3. Then, notify T3H Industry Equipment Co. immediately for further assistance. Products and boxes are inspected before leaving T3H Industry Equipment Co.’s facility and should be delivered in good condition. Failure to write “Damage” or “Damaged Goods” on the Bill of Lading will exempt T3H Industry Equipment Co. from responsibility.

If your return is a quality issue, you must notify T3H Industry Equipment Co. within 15 days upon receipt of your shipment. Defective items may be returned, at T3H Industry Equipment Co.’s discretion for: credit or replacement.